“Quintel played a key role in the successful implementation of SAP CCS at Public Service Electric and Gas. They delivered skilled and talented employees that supported us long after go-live, in areas such as Billing efficiencies, financial closings, and call center operations. Their call center expertise accelerated our call performance to better than pre SAP levels.”
Joe Forline, Vice President Customer Service, Public Service Electric & Gas Company
“At the conclusion of our implementation at Energy East, SAP shared several observations about our CIS implementation initiative lead by Quintel Management Consultants.
1. This was the fastest implementation that they have observed in the utility sector.
2. This was also the first simultaneous multiple company implementation involving more than two companies in the utility sector.
3. Executive Management led the projects not IT
4. SAP also thought it unique that the implementation was driven exclusively by economic justification.
5. The implementation was accomplished without hiring a large integrator.
6. Finally, the project was completed on time and under budget.”
Michael McClain, Senior Vice President & CFO, Energy East